I had a mixed experience at the hotel. The rooms were spacious and comfortable with big beds, though they were starting to show their age and had a lingering smell of cigarettes. The service varied from unfriendly and pushy on tips to friendly and helpful. The location was convenient, offering easy access to the center square but was a bit outside of the tourist area. Dining was good with a range of local dishes but could be pricey. Overall, a decent stay with room for improvement.
Rooms
7.0
The rooms were big and well-equipped with clean and comfortable beds, though starting to get a bit out of date. Smelled like cigarettes.
Service
6.0
The service was a mix from unfriendly and pushy on tips to friendly and helpful at times.
Location
8.0
The location was convenient, with an easy 15-minute walk to the Zocalo. The standard rooms were spacious, and the suite rooms were huge, although the beds were hard. The grounds and pool were well-kept and lovely.
Dining
8.0
The dining was good with a large range of spicy local dishes, but it could be expensive for some. Good value overall.
Facilities
8.0
Helen
United States,
January
2024
7.6/10
This hotel offers a pleasant stay with clean rooms, a helpful staff, and a well-maintained pool area. However, dining options could be improved and Wi-Fi is not included in the price.
Rooms
8.0
The rooms are clean with plenty of hot water and space, set within a lovely garden campus with a huge central pool area and regular amenities.
Service
9.0
The service is superb, with always friendly and very helpful staff offering various helpful services like room service, dry cleaning, and tours assistance.
Location
7.0
The hotel surrounds a beautiful pool and is close to the city center, making it convenient for exploring the historic downtown. However, the distance can be a bit challenging for those with walking disabilities.
Dining
6.0
The dining options are a bit pricey, and it might be better to explore other nearby dining options for better value. The international fare offered is standard.
Facilities
8.0
The hotel boasts facilities like an open-air corridor and beautiful gardens, enhancing the overall experience for guests.
Bruce
United States,
October
2023
7.8/10
My stay at the hotel was a mixed experience. On the positive side, the rooms were huge with a balcony offering a lovely view of a tree right outside, creating a peaceful ambiance in the morning. However, the rooms were a bit dark, old, and occasionally had a musty smell with pesky mosquitoes. The service was exceptional, with a very friendly and helpful staff that made our family feel welcomed throughout our five-day stay. The location was convenient, just a short walk to the Zocalo and with well-kept grounds and a lovely pool, but it might not be ideal for those who prefer softer beds. Dining options were decent, offering a good variety of both local spicy dishes and international fare, but there were some minor drawbacks like limited breakfast choices. Overall, the hotel provided a nice experience but could benefit from some improvements.
Rooms
7.0
The rooms were large and clean with a balcony overlooking a tree outside where birds sang in the morning.
Service
9.0
The staff was very friendly and welcoming, offering personalized services like customized omelets and made-to-order dishes.
Location
8.0
The location was nice, just a short walk to the Zocalo, but across the highway, although still within walking distance to Centro. Great amenities like playgrounds and barbecue facilities made it family-friendly.
Dining
7.0
The dining options were pretty good, with a mix of local spicy dishes and standard international fare overlooking the well-manicured grounds.
Facilities
8.0
The hotel offered a variety of facilities like room service, dry cleaning, housekeeping, laundry, valet parking, tours/ticket assistance, and well-kept grounds with a pool perfect for relaxation.
friendly staff
old rooms
Unlock Early-Bird Deals
Grab Exclusive Rates Instantly
Check Rates
Rooms
Price calendar
Amenities
Location
Reviews
Compare our rates with top travel sites in 10 seconds